Returns for adult wellness products may be limited by hygiene, safety, product condition, and applicable consumer law. Contact Luvland before returning any item.
Faulty or damaged items
If an item arrives damaged or appears faulty, contact Luvland with your order details and clear photos where relevant.
Hygiene and safety
For customer safety, some intimate products may not be eligible for return once opened, used, or removed from sealed packaging.
Change of mind
Change-of-mind returns may not be available for all adult wellness products. Final eligibility should be confirmed against the store's approved returns policy.
How to contact us
Use the Contact page for returns questions before sending any product back.